Tips for Engaging with NDIS Planners When English Is Your Second Language

 




Tips for Engaging with NDIS Planners When English Is Your Second Language

Navigating the NDIS (National Disability Insurance Scheme) can feel confusing, especially if English isn’t your first language. You’re not alone—many people from diverse backgrounds face similar challenges. That’s exactly why the Diverse Communities program exists: to offer free, culturally sensitive support (funded by the NDIA) for people and families who want help accessing and making the most of NDIS services.
Here are some practical tips and things to remember if you’re preparing for a meeting with an NDIS planner, especially if English is your second language.

1. Bring Someone You Trust—or an Interpreter

It can make a huge difference to have a trusted friend, family member, or community worker with you. You’re also entitled to a free interpreter for your NDIS meetings—just ask when you book. Having someone there can help you feel more comfortable and ensure nothing gets lost in translation.

2. Write Down What You Want to Say

Before your meeting, jot down:
  • What’s working well in your life right now
  • What’s difficult or what you need help with
  • Your hopes and goals for the future
This can help you remember important points, especially if you’re nervous or unsure of the right words in English.

3. Ask for Information in Your Language

NDIS planners can provide information in many different languages, including Easy English. Don’t hesitate to ask for translated materials or for someone to explain things more simply. The NDIS website also lists resources in multiple languages.

4. Take Your Time—There’s No Rush

It’s okay to ask for things to be repeated, explained differently, or written down. Take your time and don’t feel pressured to answer quickly. If you don’t understand something, ask for an example or more explanation.

5. Follow Up and Double-Check

After your meeting, it’s helpful to review what was discussed, either with your support person or by asking the planner for a written summary. If you’re unsure about anything, you can always ask for clarification later.

6. Know About the Diverse Communities Program

The Diverse Communities program is a free service funded by the NDIA. It’s here to help people from all backgrounds—especially those for whom English isn’t their first language—understand, access, and use NDIS services confidently. The program offers:
  • Help preparing for and attending NDIS meetings
  • Support with paperwork and understanding your plan
  • Information in your preferred language
  • Culturally sensitive guidance and advocacy
Whether you need a little help or a lot, this program is designed to make sure language or cultural barriers don’t stand in the way of the support you deserve.
You’re not alone on this journey.
If you’re part of a culturally or linguistically diverse community and want to know more about the Diverse Communities program, reach out to your local service provider or community organisation. These supports are here for you, at no cost, so you can get the most from your NDIS plan—your way.

Comments

Post a Comment

Popular posts from this blog

Diverse Communities: Celebrating Unity and Diversity

Image
  Diverse Communities: Celebrating Unity and Diversity In today’s world, diversity is not just something to acknowledge—it is something to celebrate, nurture, and embrace. At Family and Child Consultants, we believe that strong communities are built on inclusion, respect, and meaningful connections between people of all backgrounds, abilities, and experiences. What Does “Diverse Communities” Mean? A diverse community brings together individuals from different cultures, languages, abilities, and life experiences. It is a space where differences are not only accepted but valued. When people feel seen, heard, and respected, they are more likely to thrive—personally, socially, and emotionally. For families and individuals accessing NDIS supports, diversity also means recognising unique needs and tailoring services to ensure everyone has equal opportunities to participate in everyday life. The Power of Unity Unity does not mean sameness. Instead, it means coming together while respectin...
Read more

What’s Wrong with the NDIS? Why So Many Diverse Australians Miss Out

Image
  The National Disability Insurance Scheme (NDIS) is meant to provide life-changing support for people with disabilities in Australia. Yet, many people from culturally and linguistically diverse (CALD) backgrounds, Aboriginal and Torres Strait Islander communities, and other minority groups are still missing out. Why? 1. The System Is Confusing and Overwhelming Navigating the NDIS can feel like learning a new language. The paperwork, jargon, and processes are daunting—especially for families who don’t speak English as a first language or who aren’t familiar with government systems. Many give up before they even start. 2. Lack of Cultural Safety and Representation NDIS planners and providers often lack cultural awareness and don’t reflect the communities they serve. This can make diverse families feel judged, misunderstood, or invisible. When people don’t see themselves represented, trust breaks down. 3. Stigma and Misinformation In some cultures, disability is still hidden or misun...
Read more

Listening to Lived Experience Blog

Image
  One of the most powerful ways to build inclusive communities is through listening. People with disabilities bring valuable lived experience that can help communities better understand barriers, opportunities and solutions. However, these voices are not always heard. The Value of Lived Experience Lived experience offers insights that cannot always be found in research or policy. People who navigate accessibility challenges every day understand what works, what doesn’t and what changes could make the greatest difference. When communities listen to these experiences, they gain a deeper understanding of how to create environments that are truly inclusive. “Nothing About Us Without Us” A widely recognised principle within disability advocacy is the idea that decisions affecting people with disabilities should involve those who have lived experience. This approach recognises that individuals are experts in their own experiences. Including these perspectives helps ensure policies, progr...
Read more